HELP WITH SONGSA

Support

Email support@purplelayers.com. Include the platform (Android, iPhone or web), app version, approximate time, and what you expected to happen. Do not email passwords, verification codes or private keys.

Generation or rendering did not finish

1. Keep Songsa open and confirm the device has internet access.
2. Open the composition again and use Refresh.
3. If local rendering was interrupted, retry once after the device has free storage and is not in low-power mode.
4. If it still fails, send support the track title, approximate time and visible error.

Recording does not work

Allow microphone access in system settings, return to Songsa, and start a fresh recording. Songsa asks for microphone access only when recording or dictation is requested.

Account access

Use the newest email verification code; older codes stop working after a resend. If you cannot access your account, contact support from the registered email address.

Privacy and account deletion

See the Privacy Policy or the public account-deletion instructions.